Our orders are normally delivered by courier using UPS or FedEx, depending on your location.
For courier deliveries, a signature is normally required on delivery, but if you're not in, the driver may locate a safe place to leave your parcel, or leave it with a neighbour. A card will be left notifying you if your parcel has been left in a safe place, with a neighbour or if it has been returned to the depot for delivery another day (or for your collection if you prefer).
If you have a query about the delivery of an order that you've already placed, don't hesitate to call us on +44 (0) 333 344 3431 email us so that we can assist you.
To calculate the cost of delivery for both UK and European orders, please add the products to your basket and choose the 'Estimate Shipping & Taxes' option.
For in-stock items your order will normally be processed and shipped within one business day. For deliveries within the United Kingdom we use a 1-3 business day service. (Please allow two extra days for outlying areas). European deliveries are delivered using a 3-5 business day service.
If the item you have ordered is out of stock, you will be contacted and given the option to either wait for the item(s) to come back into stock, normally within 7-14 days, or to cancel your order.
For orders delivered within the UK Mainland and Northern Ireland (excluding the Scottish Highlands, UK Channel Islands, Isle of Mann), shipping is free on all orders over £50.00.