TEL: 0333 344 3431
Privacy Policy


 

We are committed to protecting our customer’s privacy. Please take the time to review this notice which states our privacy policy.

We confirm that any Personal Information that you provide to us and any user information from which we can identify you, is held in accordance with the relevant legislation. We use your information only for the following purposes:

We may use your data to provide you with information about new goods and services which may be of interest to you, and we may contact you about these by email. If you do not want us to use your data in this way replying to the 'unsubscribe' link in any promotional email will ensure that your name is removed from our mailing list.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003. 

You should be aware that if we are requested by the police or any other regulatory authority investigating suspected illegal activities to provide your personal information, we are entitled to do so.

We collect information about you via server logs, cookies and order forms.

This website employs industry-standard SSL to provide secure communication. SSL is a communications protocol for transmitting private information over the internet. It works by encrypting data that is transmitted over the SSL connection. When you place an order, your personal details are encrypted and then sent over the internet using an SSL connection. No one can read or access the data that is being transmitted.

It is important for you to protect against unauthorised access to your password and to your computer. Ensure that you log out when you finish using a shared computer.

In addition to the company's safeguards, your personal data is protected in the UK by the Data Protection Act (the 'Act'). The Act requires us amongst other things to ensure that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people.

We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. Fraudulent transactions will not be tolerated by us and such transactions will be reported to the relevant authorities.

If you have any queries on any aspect of the above policy, please contact us.

 

Complaints

If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, please let us know. Our aim is to resolve the matter for you and ask that you please contact our customer service representatives by email or by post at Customer Service, Wild & Funk Limited, Unit 2 Maple Way, Durham Way South, Aycliffe Business Park, Newton Aycliffe, County Durham, UK, DL5 6BF or via our contact us page